1. Free trial
We offer a 30-day free trial. A valid payment method is required to start the trial. If you don't cancel before the trial ends, it converts automatically into a paid subscription and your payment method is charged. You can cancel any time during the trial to avoid being charged, from your account settings or by emailing support@chameleonhive.com.
2. Automatic renewal
Subscriptions renew automatically at the end of each billing period so that your service is not interrupted. We email you 7 days before each renewal so you always know a charge is coming and have time to cancel if you want to. The renewal price is the same as your current plan unless we notify you of a change in advance.
3. Annual plans and resubscribing
Annual plans are billed once for twelve months at the rate shown when you subscribe, and that rate stays locked while the subscription remains active. If you move to a different plan tier during an annual subscription, your locked rate carries across to the new tier. If you cancel an annual plan and later subscribe again, you subscribe at the price current at that time rather than your previous rate.
4. Launch pricing
Launch prices offered to the first 500 monthly subscriptions are locked for as long as that subscription remains active. If a launch-price subscription is cancelled and later restarted, the restarted subscription is at the price current at that time.
5. How to cancel
You may cancel at any time from your account settings or by emailing support@chameleonhive.com. Cancellation stops the next renewal, and your access continues until the end of the period you've already paid for, rather than ending immediately.
6. Money-back guarantee
We offer a 30-day money-back guarantee on all plans. If you're not satisfied within 30 days of your original purchase, contact support@chameleonhive.com to request a refund.
7. Your statutory cancellation rights
If you are a consumer in the UK or EU, you normally have 14 days to cancel a purchase for a refund. For digital services there is an important exception. If you ask us to start the service during that 14-day period, and you acknowledge that you will lose the cancellation right once we do, the right may not apply. In practice, our 30-day money-back guarantee, described above, is more generous than this statutory right, so it covers the same ground for the first 14 days.
8. Contact
Chameleon Mode Ltd, support@chameleonhive.com.